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Privacy Policy

NATIVation Counseling Privacy Policy

Effective Date: April 14, 2025

This Privacy Policy describes how NATIVation Counseling, LLC, and our affiliates, subsidiaries, and co-branding partners (collectively, “NATIVation Counseling,” “we,” “our,” and “us”) collect, use, disclose, and protect personal information. This Policy applies to all users of our Services in the United States, including:

  • Mental health therapy clients in Utah, Arizona, and Missouri;

  • Coaching clients nationwide; and

  • Individuals receiving ICWA Qualified Expert Witness (QEW) services nationwide.

Our Services include websites, mobile apps, telehealth platforms, coaching platforms, clinical portals, and other communications and offerings (collectively, “Services”).

IMPORTANT: If you are located outside of the United States, you should not use our Services or submit personal information to us.

1. SCOPE

This Privacy Policy applies to all personal information collected by NATIVation Counseling, online or offline, unless otherwise covered by:

  • The Health Insurance Portability and Accountability Act of 1996 (HIPAA);

  • The Children’s Online Privacy Protection Act (COPPA); or

  • State-specific privacy laws in jurisdictions where we operate.

HIPAA Covered Entity Statement: When we provide clinical therapy or related health services, we act as a “Covered Entity” or a member of an organized health care arrangement (OHCA) under HIPAA. In those instances, our use and disclosure of your Protected Health Information (PHI) is governed by our separate HIPAA Notice of Privacy Practices, not this Privacy Policy. You will receive this notice when you register for therapy services. Coaching, QEW consultations, and other non-clinical services are not subject to HIPAA, though we apply strong privacy safeguards to those services as well.

COPPA: We comply with the Children’s Online Privacy Protection Act. If you are under 13 years of age, we require verifiable parental consent before collecting your personal information. We do not knowingly collect personal data from children under 13 without such consent.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you, automatically as you use our Services, and from other sources.

A. Information You Provide to Us:

  • Name, date of birth, contact information

  • Parent or guardian details (if applicable)

  • Account login information

  • Payment and billing details (via secure third-party processors)

  • Medical history (if receiving clinical services)

  • Survey responses and customer support communications

B. Information Collected Automatically:

  • IP address, browser type, device ID, session activity

  • Geolocation derived from your IP address

  • Cookies, web beacons, and similar technologies

C. Information from Third Parties:

  • Referrals and healthcare provider data (with your consent)

  • Employment-related info if applying for a job

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Deliver therapy, coaching, and QEW services

  • Communicate with you

  • Manage appointments and accounts

  • Respond to support requests

  • Improve our Services

  • Comply with legal obligations

  • Perform marketing (with your consent)

  • Conduct internal analytics (de-identified when possible)

4. HOW WE DISCLOSE YOUR INFORMATION

We may share your personal information with:

  • Service providers (IT, cloud, communications, billing)

  • Your authorized healthcare providers

  • Advertising and analytics vendors (de-identified or with notice and consent)

  • Government agencies or legal authorities (when required)

  • Affiliates or third parties in the event of a business transaction

We do not sell your personal information.

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we have about you

  • Correct inaccurate or outdated information

  • Request deletion (with certain legal exceptions)

  • Withdraw consent for marketing or certain data uses

  • Opt out of the sale or sharing of personal information (as defined by law)

  • Request a copy of your data in portable format

  • Request a review of decisions made solely by automated processing if they significantly affect you. (Note: NATIVation Counseling does not currently make such decisions, but we will notify you if this changes.)

You may submit privacy-related requests by emailing: info@nativation.org We will verify your identity and respond as required by applicable law.

6. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security to protect your personal information. No method is 100% secure, but we work to safeguard your data and require our vendors to do the same.

7. INTERNATIONAL DATA TRANSFERS

We store and process data in the U.S. and may transfer it to service providers in other countries. These countries may have different data protection laws than yours. We protect such transfers in accordance with applicable legal requirements.

8. RETENTION OF PERSONAL INFORMATION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with applicable laws

  • Resolve disputes

  • Enforce agreements

9. STATE-SPECIFIC DISCLOSURES

A. California, Nevada, and Other States

We comply with applicable privacy laws including the California Consumer Privacy Act (CCPA/CPRA), Nevada's privacy law, and others.

We may disclose the following categories of information:

  • Identifiers (name, contact information)

  • Internet activity (IP address, session history)

  • Geolocation (approximate from IP)

  • Health information (when authorized)

  • Commercial data (related to services used)

We do not knowingly sell or share the personal information of minors under 16 years old.

California “Shine the Light” Law: California residents may request information about how we disclose their personal information to third parties for their direct marketing purposes. You may request this information once per year free of charge by contacting us at info@nativation.org.

Right for Minors to Remove Content: If you are a California resident under the age of 18 and have posted content on our Services, you may request removal of that content by contacting us at info@nativation.org.

B. Financial Incentives

We may offer discounts or rewards in exchange for voluntarily submitted personal information. The value of the data is reasonably related to the value of the benefit. Participation is optional, and you may opt out at any time.

10. CHILDREN’S INFORMATION

We collect personal information from children under 13 only with verifiable parental consent. Group session participation may expose some personal details to other clients. Clients are prohibited from recording, screen sharing, or redistributing content from sessions. We take reasonable measures to monitor but cannot control what other clients do with shared content.

Parents may request to access or delete their child’s data by contacting us at info@nativation.org.

11. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or applications. These are not governed by this policy. We encourage you to review the privacy policies of any third-party platforms you engage with.

12. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. If we make material changes, we will notify you by email or through the Services. Your continued use after updates means you accept the changes.

13. MOBILE INFORMATION PRIVACY

We respect your privacy and are committed to protecting your personal information. NATIVation Counseling does not share, sell, or disclose your mobile information with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Sharing of mobile information is limited strictly to subcontractors or service providers who support our customer service functions or assist in delivering our services. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This excludes aggregators and service providers that support delivery of text message services as permitted by applicable law and industry standards.

You may opt out of receiving SMS messages from us at any time by following the instructions in the message or by contacting us directly at info@nativation.org.

14. COOKIE POLICY

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings or our website's cookie banner (where available).

15. ACCESSIBILITY

This Privacy Policy was developed in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1. If you need this policy in an alternative format or language, please contact us at info@nativation.org.

16. CONTACT US

If you have any questions or concerns about this Privacy Policy or your rights, contact us at:

NATIVation Counseling, LLC
8977 S 1300 W #2029
West Jordan, UT 84088
📧 info@nativation.org

P: +1 (385) 533-9590

F: +1 (385) 446-0039
 

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